Your data is hosted on our private cloud server using our partner Digital Ocean. The private cloud server is based in the EU and meets all ISO and data security guidelines. For more information on Digital Ocean, please visit their website.

Your data is encrypted at rest by default which is part of our ISO accreditation. Data is also transmitted between device and server via an encrypted channel ensuring data security.

With e-Reception Book, you have the control to manage the duration for which your visitor and staff check-in records are kept. We offer the capability to set an automatic data retention period for your e-Reception Book data, giving you full control over the length of time your check-in history is stored.

This feature ensures that your records are maintained for the exact period you require, in accordance with your specific data retention policies or compliance needs, enhancing both the organisation and security of your data management.

e-Reception Book acts as your data processor for visitor data. Our responsibilities include ensuring your data is secure, providing transparency around where the data is stored and providing features to allow you to control your data in line with your GDPR policies.

You have full control over your data including retention periods and select data deletion. Emails that are sent from the system to visitors also contain unsubscribe links, ensuring that they have full control over messages they receive.

ISO 27001 is a specification for an information security management system (ISMS) as defined by the International Organisation for Standardisation (ISO).

It’s a framework of policies and procedures that includes all legal, physical and technical controls involved in an organisation's information risk management processes. View our ISO27001 certificate here.

After conducting a comprehensive and meticulous audit of our procedures and frameworks, in collaboration with one of the leading institutions – BSI (British Standards Institution), we are proud to announce that we have achieved the ISO/IEC 27001 accreditation.

This prestigious international standard recognises our commitment to information security, reflecting our dedication to maintaining the highest standards in protecting and managing information.

Absolutely! Please see our submission right here. The Data Security & Protection Toolkit is an online self-assessment tool that enables organisations to assess their adherence to the National Data Guardian's 10 data security standards.

In the United Kingdom, every organisation with access to patient data and systems is required to complete the NHS Data Security & Protection Toolkit. This ensures they maintain high standards of data security and handle personal information with utmost care.

We are continuously implementing new functionalities to assist you in overseeing the privacy and security of your staff and visitors. Should you need further details, do not hesitate to reach out to us at support@mediabasedirect.com.

e-Reception Book is a cloud-based platform, meaning your employee records, visitor data, and signed documents are all encrypted and stored on our secure servers. This means your data is easy to access, gets regularly backed up, and stays secure.

You can use e-Reception Book from anywhere, anytime, making it perfect for managing multiple locations through one company account.

e-Reception Book can still be used if you're not connected to Wifi. If your iPad is disconnected from a network connection, visitors can continue to check in, and their data will be stored locally on the device. Once the iPad is reconnected to a network, all locally stored visitor data will sync to your e-Reception Book dashboard.

e-Reception Book can only access customer accounts when assisting with technical issues.

For more information, please read our full privacy policy.